Orders purchased with a discount code, sale price, or pre-order are final, but you may exchange for store credit.  

Orders purchased with an alteration can not be returned or exchanged.

Emails are answered on weekdays from 10am - 5pm pst in the order they are received, please allow 2 business days for a response. You can also use the chat bubble at the bottom of the screen to contact us directly.

In the event that your order cannot be cancelled or updated before being sent out, please contact us immediately. Since some pieces tend to sell out faster than others, we cannot guarantee a refund or exchange.

FRESHIAM is not responsible for incurring charges to reship or replace an order if incorrect information or address has been provided.

I LIVE IN LA, CAN I SHOP IN PERSON?
YES,  we are located at T-Gallery / 825 S. Los Angeles St.  To shop you will need to book an appointment [HERE] or watch out for in store events, join our email list to by starting a chat with us at the bottom of the page.

DO YOU HAVE A SIZE GUIDE?
YES, you can visit our size guide page for all goods — HERE 

WHAT IS YOUR REFUND/EXCHANGE POLICY?
All orders except ALTERED goods, can be returned within 48 hours of receiving the order.  Once we receive the item back in the condition it was received, you will get your refund minus a small return fee. You have 48hr from when the order is received to contact us about any issues. 

Items purchased at full price get FREE exchanges.  You have 48hr from when the order is received to contact us about any issues. 

HOW LONG DOES IT TAKE TO SHIP?
It generally takes 1 - 3 business days to drop of at the carrier, plus the ship time you chose at checkout.  For specific ship times please read all product descriptions before purchasing.

HOW LONG DOES IT TAKE TO SHIP PRE-ORDERS/DENIM ALTERATIONS? 
Pre-order ship times are always located in the product descriptions or directly below the pre-order button. Denim alterations usually take an additional 5 - 7 business days to ship.  Please read descriptions fully before purchasing.

DO YOU SHIP OUTSIDE OF THE USA?
Yes we ship worldwide using USPS, UPS, FEDEX, and DHL.

WILL I GET A TRACKING NUMBER WITH MY ORDER?
Once the item has shipped you will receive an automated email containing the tracking number.  If you have not received an email with a tracking number, your order has not shipped.

DO YOU OFFER DENIM ALTERATIONS?
Yes, we alter just the waist and length.  Please note this will extend the delivery time by up to 5 - 7 business days and is an additional fee for each alteration. 

WHAT ARE CUSTOM AND DUTIES FEE?
Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer must pay any customs, duties and/or taxes to the parcel carrier at delivery of the package. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, customer will be responsible for any return shipping or taxes.

WHAT COURIER ARE USED FOR USA SHIPPING?
We ship our packages worldwide using USPS, UPS, FEDEX, and DHL.

If you have further questions use the contact form — here so we don't miss your email, or use the chat bubble in the bottom right of page