SHIPPING & EXCHANGES
Should you require additional information or help, please contact us by email and we'll be happy to assist you!
ORDER CANCELLATION/CHANGES
If you would like to cancel or change your order, please email us at HERE as soon as possible! We'll try our best to apply your requests before your order is shipped, but we cannot guarantee a cancellation once an order has been placed.
Orders purchased with an alteration can not be returned or exchanged.
Orders purchased with a discount code, sale price, or pre-order are final, but you may exchange for store credit or another item.
Emails are answered on weekdays from 10am - 5pm pst in the order they are received. You can also use the chat bubble at the bottom of the screen to contact us directly.
In the event that your order cannot be cancelled or updated before being sent out, please contact us immediately. Since some pieces tend to sell out faster than others, we cannot guarantee a refund or exchange.
FRESHIAM is not responsible for incurring charges to reship or replace an order if incorrect information or address has been provided.
SHIPPING DETAILS
Orders are processed and shipped out in 1-3 business days, unless stated in the product description. All orders ship from our Downtown, Los Angeles Studio.
FRESHIAM will not replace or refund orders that are stolen, lost, or damaged in transit.
All delivery estimates quoted are provided by the USPS directly. We do not guarantee any delivery times.
FRESHIAM is not responsible for customs delays.
We are not responsible for delays due to any weather conditions, postal delays, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages.
SAME DAY DELIVERY
Hey LA we now offer Same day delivery, you can now schedule deliveries for same day or next day.
HOW DO I GET SAME DAY DELIVERY?
You first need to be located in LA. At checkout Just simply choose SHIPSI Same-Day Delivery, and complete your order.
WHAT HOURS DO YOU SHIP SAME DAY DELIVERIES?
We ship from 10am— 5pm PST, Monday thru Friday — no weekends
HOW LONG DOES IT TAKE?
Orders are delivered under 3 hours
HOW MUCH DOES IT COST?
The cost is calculated at checkout, but if you spend over $300, your same day shipping with SHIPSI is free.
DOMESTIC SHIPPING
Domestic shipping is provided through the USPS, UPS & DHL.
All domestic orders over $100 will include FREE standard shipping!
We offer expedited shipping options at checkout to shorten delivery time.
INTERNATIONAL SHIPPING
Tracking activity for international shipping may experience a lag of updates from USPS.
All International orders over $200 will include FREE standard International shipping!
International shipping estimates vary depending on country and shipping class, and are provided directly by the Shipping Carrier. FRESHIAM does not guarantee delivery times.
The USPS occasionally outsources international order delivery to alternate package carriers before they leave the country. In these instances, third-party carriers don't provide us with the tracking number for the second part of your package's journey--this is completely normal, your order is still on its way to you and should arrive according to USPS estimates.
VAT/CUSTOMS
Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer must pay any customs, duties and/or taxes to the parcel carrier at delivery of the package. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, customer will be responsible for any return shipping or taxes.
SHIPPING INSURANCE
If you purchased Convoy shipping insurance at checkout, and your order has been lost by the shipping carrier, or stolen in the mail please file a claim — HERE