FAQ

I LIVE IN LA, CAN I SHOP IN PERSON?
Unfortunately not at this time but, you can get 2hr delivery if you live in the LA area.

HOW DO I GET 2HR DELIVERY?
If you live in the LA area, just pick SHIPSI at checkout.

HOW LONG DOES IT TAKE TO SHIP?

It generally takes 1 - 3 business days to drop of at the carrier, plus the ship time you chose at checkout.  For specific ship times please read all product descriptions before purchasing.

HOW LONG DOES IT TAKE TO SHIP PRE-ORDERS/PRE-SALES? 
Pre-order/Pre-sale order Ship times are always located in the product descriptions or directly below the pre-order button.  Please read descriptions fully before purchasing.

DO YOU SHIP OUTSIDE OF THE U.S.A?
Yes we ship worldwide using USPS, UPS, and DHL.

WILL I GET A TRACKING NUMBER WITH MY ORDER?
Once the item has shipped you will receive an automated email containing the tracking number.  If you have not received an email with a tracking number, your order has not shipped.

WHAT IS YOUR CANCELLATION/EXCHANGE/REFUND POLICY?
All items Pre-orders, discount code purchases, or items on sale are FINAL, no exceptions.  Items purchased at full price have a 5 day period to contact us with any issues pertaining your order.

DO YOU HAVE MORE DENIM SIZES?
Unfortunately not at this time but we offer alteration services.  Each denim has an extra option to alter the waist and length of each denim.  Please note this will extend the delivery time by up to 5days and is an additional $50 for each alteration added. 

WHAT ARE CUSTOM AND DUTIES FEE?
Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer must pay any customs, duties and/or taxes to the parcel carrier at delivery of the package. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, customer will be responsible for any return shipping or taxes.

WHAT COURIER IS USED FOR SHIPPING?
We ship our packages worldwide using USPS, UPS, and DHL.

If you have further questions use the contact form — here so we don't miss your email, or use the chat bubble in the bottom right of page